Which document should community managers strictly adhere to in their practice?

Community managers should strictly adhere to the management agreement because this document serves as the foundational contract between the management company and the client they represent, typically a homeowners' association or another type of community. The management agreement outlines the responsibilities, duties, and scope of authority for the community manager. Following this agreement ensures that the manager operates within the bounds set forth by the client, mitigates potential misunderstandings about roles and services, and provides clarity on financial arrangements and legal obligations.

The management agreement is crucial as it governs how the community manager will handle various aspects of community operations, including financial management, property maintenance, and resident relations. Adhering to this document ensures compliance with the expectations and requirements established by the client, thus fostering a professional and effective management relationship.

While community bylaws, the client’s contract, and internal management policies are important documents that guide operations, the management agreement is the primary document that delineates the community manager's authority and obligations. Following this agreement is essential for effective community governance and to ensure that the interests of the community and the management company align.