When a community manager becomes aware of any misconduct, what must they do?

When a community manager becomes aware of any misconduct, it is essential to document the incident and escalate it to the appropriate authorities. This approach ensures that the matter is handled professionally and in accordance with established protocols and regulations. Proper documentation provides a clear account of what occurred, which can be crucial for any investigations or actions that may need to be taken.

Escalating the issue to the appropriate authorities, whether they are internal (like upper management) or external (such as law enforcement or regulatory bodies), ensures that the matter is addressed by those who have the authority and responsibility to take appropriate action. This not only helps maintain accountability but also protects the community manager and the community as a whole from potential repercussions of mishandling the situation.

Addressing misconduct promptly and professionally reinforces trust in the community management process and promotes a safe and respectful environment for all residents.